Traditionally, you just worried about the quality of the sales transaction (price, speed, service), but the “customer experience” now includes ease of pre-sale shopping, post-sale support, with a connected relationship throughout.
4 Keys To A Super Charged Team and Workplace Culture
Startup work environments are always chaos, but they can still be great environments to work in, or they can be terrible. Whether yours is terrible or great, that same tone flows out to your customers and regulates your productivity inside. You as the founder are the starting point and definer, so you need to get it right.
8 Ways To Use Personal Values To Highlight Leadership
True business success and leadership starts with real personal values, extends to building a team, and finally to inspiring customers and your community. That’s a huge leap from an entrepreneurial idea, to a product, to making money. Is it any wonder that the majority of startups fail? My job as a new business advisor is […]
5 Questions To Help Solve The Tough Business Problems
In my role as a business advisor, one of the attributes I often see in a good leader is the ability and willingness to ask good questions, before moving forward or issuing edicts, potentially in the wrong direction. We all have mental barriers – those unquestioned assumptions, unexplored options, or unchallenged rules of thumb that keep us stuck at […]
How Modern Companies Have Redefined Customer Support
Too many business owners still think of “customer support” as an after-sale process to rectify customer problems with completed transactions. The world has changed. With the advent of instant communication and social media, customer service starts at the first hint of interest by you, and never ends for repeat customers. One bad customer experience will kill not only […]
Security And Privacy Are Both A Risk and Opportunity
With a 126 percent increase in stolen sensitive personal information, there is a growing population out there worried about all the people intent on hurting them.
7 Messages All New Entrepreneurs Should Take To Heart
When you have been on the startup firing line, you quickly learn that any insight from experts and entrepreneurs who have been there before you can make the difference between failure and success.
10 Activities That Will Tag You As A Business Leader
Ten specific behaviors of exemplary business leaders that I believe every entrepreneur and business professional must focus on to improve their leadership abilities, as well as the perception of others around them as a leader
Change Your Management Style To Meet Today’s Culture
We still have a long way to go in improving workplace cultures and moving up workplace engagement from the worldwide current dismal 15 percent level.
5 Team Dynamics That Raise Real Barriers To Progress
Work progress and setbacks matter so much because one of the most basic human drives is toward a person’s belief that he or she is individually capable of planning and executing the tasks required to achieve desired goals (self-efficacy)